What is a mixed message in communication?

A mixed message in communication occurs when verbal and nonverbal messages convey conflicting information. This can create confusion for the recipient, as they may find it challenging to understand the true intent or meaning behind the message being communicated. For example, if someone says "I'm fine" but their body language shows signs of distress or discomfort, the verbal message does not align with the nonverbal cues, which can lead to misunderstanding or mistrust.

Understanding mixed messages is crucial in the context of child and youth care because professionals must be aware of how their own communication — both verbal and nonverbal — affects the youth they work with. Discrepancies between what is said and what is expressed through tone, facial expressions, or body language can impact the relationship and trust built with children and adolescents. Recognizing and addressing mixed messages can foster clearer communication and support more effective interactions.